Invoicing
Managers onlyReplace an issued invoice
An issued invoice can't be edited or deleted, because it's a financial record. If it's wrong, issue a new one that replaces it.
Steps
- Open the job and choose Generate new invoice in the invoice card. Or open Invoicing, choose New invoice, tick Include already-invoiced jobs and pick the job.
- The new invoice starts from the job's services and labour, not from the old invoice. Put the lines right, and add any parts again.
- Choose Generate invoice.
- In the Issue this invoice? message, tick This replaces invoice followed by the old invoice's number.
- Choose Generate invoice.
Good to know
- The old invoice stays on file, marked Superseded by the new invoice's number.
- A superseded invoice can no longer be marked as paid.
- If you don't tick the box, both invoices stay live. Only do that when the second invoice is for extra work.
- An invoice that's been marked as paid can't be replaced. There's no This replaces invoice box, and Generate invoice issues a second invoice straight away.
- Replacing an invoice doesn't create a credit note. If you're VAT registered and the old invoice is in a VAT return you've already sent, check with your accountant.
- Send the customer the new invoice so they know which one to pay.
