When a customer unsubscribes

Every MOT reminder has an unsubscribe link. A customer who uses it stops getting reminders, and you don't have to do anything.

What the customer does

1. They choose the unsubscribe link in the email.
2. A page asks Stop MOT reminders?
3. They choose Unsubscribe me.

Some email apps also show their own unsubscribe button next to the sender. That works straight away, with no page.

What changes for you

The customer's MOT reminder emails choice changes to Declined. You can see it on their page.

Switch reminders back on

Only do this when the customer asks you to, for example when they're next in.

1. Open the customer and change MOT reminder emails to Agreed.
2. Choose Save changes.

Good to know

• Only managers can change a customer's reminder choice.
• Unsubscribing only stops MOT reminders. You can still email them booking confirmations and invoices, because those are about work they asked for.
• If a customer asks you to stop their reminders, change their MOT reminder emails choice to Declined.

Related

• Record if a customer wants MOT reminders
• MOT reminder emails