Your monthly SMS allowance

Your plan includes a number of SMS each month for MOT reminder texts. The allowance is shared across every customer in your garage.

Check what's left

Open Settings and choose the SMS tab.
Look at Included SMS this month. It shows how many you've used and the date it resets.

You can also see it in Settings, on the Billing tab.

Each MOT reminder text sent uses one SMS, whether or not the customer's phone receives it.
Reminder emails never use it.
A text that couldn't be sent, for example to a number that isn't a working mobile, is given back.

Reminder texts stop until the allowance resets on the 1st, unless extra SMS are on.
Texts that fall due in the meantime are skipped, not saved up for after the reset. A customer who also agreed to emails still gets their reminder email.
Everything else carries on as normal.

On Premium and Enterprise, a manager can let reminder texts carry on once the allowance is used.

Each extra SMS costs 6p (£6 per 100). They're charged on the 1st for the month before, and paid the same way as your plan.
Every extra SMS sent is charged.
If a month's extra SMS charge comes to less than 30p, they aren't charged.
Extra SMS have their own invoice, shown as Extra SMS on the Billing tab. They're never part of your plan's payment.
The Extra SMS card shows the price, and while extra SMS are on, how many you've sent this month.
To stop, choose Turn off extra SMS. Texts already sent are still charged on the 1st.
If a payment for extra SMS fails, extra SMS switch off. A manager can turn them on again on the SMS tab.
Extra SMS switch off when your paid plan ends.

If you need a bigger allowance every month, contact support and we'll put a plan together.