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GarageActive
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Customer emails

Managers only

Booking confirmation emails

When you book a job, GarageActive can email the customer to confirm the date, time and vehicle. It saves a phone call and cuts down on no-shows.

Switch them on

  1. Open Settings and choose the Bookings tab.
  2. Tick Send a confirmation email when a job is booked in.
  3. Choose Save changes.

Good to know

  • Booking confirmations are part of Premium.
  • The email goes out when a job is first created. Changing or moving a job later doesn't send another.
  • No email is sent for a job created as Cancelled.
  • The email comes from your garage's name and includes your address and phone number. Add both in Settings, or the email leaves them out.
  • Customers don't need to agree to these. They're about work the customer asked for, not marketing.
  • If the job saves but the email fails, you see Job added successfully. Confirmation email failed. The job is fine. Let the customer know yourself.

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